Lively Bottle collects the personal information you provide us in connection with your purchase transaction, such as your name and telephone number. We also collect and maintain records and history about customers’ purchases and product preferences. If you pay by credit card, debit card or check, you provide us with your account information. If you return merchandise or request a refund or exchange, you provide us with your personal information. Also, when you register or create an online account with us, sign up for e-mail, contact customer service, participate in our surveys, enter our promotions, or send us feedback or submissions, you are providing us with your personal information.
When we collect information from you, such information may be used for one or more of the following reasons:
- process and complete your purchase transaction
- identify your product and service preferences so that we can notify you of new or additional products, services and promotions that might be of interest to you
- improve product offerings and customer service
- notify you about new services, features, promotions and special offers that Lively Bottle thinks you will find valuable
- respond to your inquiries
- administer your participation in promotions, contests and sweepstakes in which you have chosen to participate
- measure the advertising effectiveness of our online and other advertisements and offers
- to customize the advertising and services you see
- to conduct research
- help us understand website activity and improve your use of our website
- to collect aggregated site-visitation statistics
- help us prevent fraud and minimize credit risk.
HOW DOES LIVELY BOTTLE USE “COOKIES”?
We and some of our third-party service providers use “cookies”. A “cookie” is a small text file written by an Internet server to a website user’s browser where information is exchanged between them, and which is stored on a computer’s hard drive to allow us to recognize and track users on our website to assist us in providing our customers with a productive online experience. Cookies enable us to store information about your use of our website, such as the areas you visit and the length of your stay. Most browsers are initially set up to accept cookies and can be reset by using the ‘Help’ portion of the toolbar to refuse all cookies or indicate when a cookie is being sent.
Should you choose to disable any cookies associated with the website, you will not be able to take full advantage of all the website’s features, but you should be able to navigate the website without difficulty.
IS MY INFORMATION SECURE WITH LIVELY BOTTLE?
Protecting your personal information is important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. To support this technology, users must have an SSL-capable browser. While we use such sophisticated security technology to secure users’ ordering information, username, and password, we cannot guarantee that any electronic commerce is totally secure. To check the security of your connection, look at the address bar of other location of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from ‘http’ to ‘https.’ If your browser or firewall does not support SSL, you will not be able to connect to the server, which means you won’t be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please place your order by phone at (708) 274-7333 or email customer service.
HOW DO I OPT-OUT FROM LIVELY BOTTLE EMAIL?
You may opt-out of receiving promotional email from us by doing one of the following:
If you originally signed up for Lively Bottle email, please return to the email sign-up page, complete the ‘unsubscribe’ entry field and click the “Unsubscribe” button. Please be sure to use the same email address with which you signed up. Otherwise, it may not be possible to comply with your request.
If you have received an email from Lively Bottle, you can follow the opt-out or ‘unsubscribe’ instructions provided in your e-mail.
HOW DOES LIVELY BOTTLE PROTECT KIDS’ PRIVACY?
We are concerned about the safety of children when they use the Internet and will never knowingly request personally identifiable information from anyone under the age of 18. Users of the website must be at least eighteen years old. If a child has provided us with personal information, that child’s parent or guardian should send an email to customer service to delete such information from our records.
CONTACT LIVELY BOTTLE
- Send an email message to customer service.
- Call us at (708) 274-7333.
- Write to us at Lively Bottle, 121 West Hillgrove Avenue, No. 272, La Grange IL 60525.