Close this search box.

Frequently Asked Questions

This is an example of the default page template with a featured image applied.

ordering information


Our goal is to build and ship your custom water bottle as quickly as possible. Because all orders are processed immediately, no changes can be made after you have placed your order. If you would like to add to your order, we invite you to place another order on our web site.


Lively Bottle reserves the right to review all text and uploaded photos and other images for appropriateness, and may refuse orders if we believe the uploaded information is obscene, discriminatory, or otherwise offensive, or violates copyrights or trademarks or other laws.


Please call us at (708) 274-7333.


We accept Visa, Master Card, American Express and Discover. Our credit card payments are securely processed through Stripe, and for your protection we never store your credit card information.


Gift cards in $25 increments can be purchased on this page.


Gift cards and discount coupons are redeemed at checkout. Gift cards and discount coupons are not redeemable for cash. Multiple offers cannot be combined nor applied to past purchases. Lively Bottle offers are redeemable only on our web site and may not be applied towards corporate or wholesale orders. Promotions and special offers are subject to change without notice. Volume discounts also are available.

specifications of our custom water bottles

We are committed to delivering the highest quality, most durable, and safest custom water bottles in the world. To that end we subject our bottles to extensive testing to ensure that our product exceeds the strictest safety requirements. Our bottles are made from Eastman Tritan plastic, a BPA-free polymer. Our 19 oz. bottles are 2-walled to help reduce, though not eliminate, condensation that can result from temperatures and humidity. Condensation outside or between the bottles usually evaporates within 24 hours.

Lively Bottles and lids are leak-proof and dishwasher safe. If your custom water bottle is leaking it is usually because the lid either isn’t securely fastened to the water bottle, or the lid isn’t snapped shut. While this sounds basic, usually it solves the problem. Replacement lids are available for purchase if a replacement is needed. Carbonated beverages generate pressure inside the water bottle and may cause it to leak. Our water bottle was not designed for carbonated beverages – it is intended for non-carbonated drinks such as water, juice, and sports drinks, to name a few. Do not use boiling liquids in the water bottle, though coffee works great.

We suggest you use your dishwasher manufacturer’s settings and, when possible, use the top rack of the dishwasher. If our water bottle does not fit on the top rack, try to place them away from the heating element on the bottom rack of the dishwasher. If after you run your water bottle through the dishwasher, there is still residue, we recommend hand rinsing in warm soapy water. Lids can be washed on the top rack of the dishwasher or by hand.

Citrus products may cause slight discoloration so you should always wash and rinse the product thoroughly after each use. Some sunscreens have been found to fade or discolor our water bottles – as well as many other everyday plastic products. This does not affect the integrity of our products or your ability to use them. To minimize possible damage to your water bottle’s clarity and appearance, we suggest avoiding any contact with sunscreen and to always wash hands after applying sunscreen before using our water bottles. Should contact occur, wash the water bottle thoroughly using soap, cool water and wipe dry with a soft cloth immediately.

customer account information

If your forget your login information, click here, enter your email address and click “change password.” An email will be sent to the address you entered, containing a link to change your password.


After placing an order, you will receive an order confirmation email. When the order has shipped, you will receive a shipping confirmation email. This email will include a link to track your package. Simply click on the link to receive the estimated delivery date. You may also sign into your account to see your most recent orders. Click on an order to access its tracking code. This feature is not available if you checkout as a guest.

shipping policy

Generally, we ship single water bottles using USPS First Class mail, and orders for multiple waters using either USPS Priority Mail or UPS or FedEx. We offer expedited shipping options if you prefer, for an additional charge. We gladly accept orders for shipment outside the United States, however due to certain restrictions and additional shipping charges, these orders should be placed by email.

return policy

Lively Bottle will replace water bottles which we confirm by visual inspection to have defects in material or workmanship. Items damaged due to normal wear and tear, such as fading or scratching, improper care, or abuse will not be replaced. After authorization by customer service, just pack your water bottle and replacement request form in a box or padded envelope addressed to Lively Bottle, 121 W. Hillgrove Ave, No. 272, La Grange IL 60525. Allow approximately 2 weeks for your new items to arrive. Personalized items are non-refundable.

sales and design assistance

For sales information call design expert and owner Gary Radville at (708) 274-7333 or send an email to [email protected].

teams and group orders

Do we offer group orders? We sure do! Hosting an upcoming event? Want to show your employees appreciation that will last a lifetime? Lively Bottles make the perfect gift for virtually every occasion. Made-in-USA Lively Bottle customized and personalized water bottles are available in many design options. Or supply us with your own corporate logo or design and we’ll take care of the rest. If you’d like to personalize bottles for each of your employees or customers, we can help you with that, too. You can put your stamp on this our quality product knowing that your employees or customers will enjoy a daily reminder of your business.

Lively Bottles are ideal for:

  • Customer appreciation gifts
  • Employee awards and rewards
  • Tournaments and sponsorship opportunities
  • Special events
  • Commemorative occasions
  • Sales incentive programs
  • Fundraising campaigns
  • Holiday gift-giving and more
  • Teams and clubs and families

website browsers

What is the best way to view your website? For desktop and mobile viewing, we recommend the most current releases of Chrome, Firefox or Safari or Edge.

credit card protection

Is my credit card transaction secure? Our web site utilizes Secure Sockets Layer (SSL), the standard security technology for creating an encrypted link between a web server and a browser, to ensure that all data passed between the web server and browser remains private. SSL is used by millions of websites in the protection of their online transactions with their customers.

cookies and customer privacy

Does Lively Bottle use cookies? A “cookie” is a small piece of data that is stored in your browser when you visit a website. We use cookies to improve your user experience. Please also see our full privacy policy.

If you have any other questions or concerns, please contact Lively Bottle Customer Service.