Free Shipping. No Minimum.
Change or cancel order - Our goal is to build and ship your order as quickly as possible. Because all orders are processed immediately, no changes can be made after you have placed your order. If you would like to add to your order, we invite you to place another order on our web site. To place your order, simply choose Artists if you would like to see our professional designs, or Design if you're feeling creative. See our video library for help. Our Design Your Own tools include choices of backgrounds, use of your own photos or images and text, and a selection of our ribbons. Text cannot be added to Art Gallery images because we don't ask our artists to modify their creations. The final step is to select your lid color from our eight choices.
Right to review - Lively Bottle reserves the right to review all text and uploaded photos and other images for appropriateness, and may refuse orders if we believe the uploaded information is obscene, discriminatory, or otherwise offensive, or violates copyrights or trademarks or other laws.
Ordering by phone - Call us at 855.457.LIVELY (855.457-5483).
Payment options and credit card security – We accept Visa, Master Card, and American Express credit cards. Our credit card payments are securely processed through authorize.net, and for your protection we never store your credit card information.
Gift cards – Gift cards in $25 increments can be purchased on this page. After your purchase you will receive a Gift Card code that can be redeemed at Checkout.
Share with your friends – By copying the link in the Add to Cart screen under Share Access With Friends, you can share your design with friends and family, and allow them to further personalize your creation.
Special offer coupons and volume discounts - Special offer coupons are redeemed at Checkout. Monetary discounts are applicable only towards Lively Bottle custom water bottles and lids. Discounts will never count towards sales tax on your order. You cannot combine multiple offers nor apply them towards past purchases. Lively Bottle offers are redeemable only on our web site and may not be applied towards corporate or wholesale orders. Promotions and special offers are subject to change without notice. Volume discounts up to 50 percent also are available - please email us to receive these discounts.
We are committed to delivering the highest quality, most durable, and safest customized and personalized water bottles in the world. To that end we subject our bottles to extensive testing to ensure that our product exceeds the strictest safety requirements. Our bottles are made from Eastman Tritan plastic, a BPA-free polymer. The 19 oz. bottles are insulated to reduce condensation, and are leak-proof and dishwasher safe. Our unique double-wall design helps reduce, though not eliminate, condensation that can result from temperatures and humidity. Condensation outside or between the bottles usually evaporates within 24 hours.
Lively Bottles and lids are dishwasher safe. We suggest you use your dishwasher manufacturer's settings and, when possible, use the top rack of the dishwasher. If our water bottle does not fit on the top rack, try to place them away from the heating element on the bottom rack of the dishwasher. If after you run your water bottle through the dishwasher, there is still residue, we recommend hand rinsing in warm soapy water. Lids can be washed on the top rack of the dishwasher or by hand.
Our bottles are leak-proof, so if your water bottle is leaking it is usually because the lid either isn't securely fastened to the water bottle, or the lid isn't snapped shut. While this sounds basic, usually it solves the problem. Replacement lids are available for purchase if a replacement is needed. Carbonated beverages generate pressure inside the water bottle and may cause it to leak. Our water bottle was not designed for carbonated beverages - it is intended for non-carbonated drinks such as water, juice, and sports drinks, to name a few. Do not use boiling liquids in the water bottle, though coffee works great.
Citrus products may cause slight discoloration so you should always wash and rinse the product thoroughly after each use. Some sunscreens have been found to fade or discolor our water bottles – as well as many other everyday plastic products. This does not affect the integrity of our products or your ability to use them. To minimize possible damage to your water bottle’s clarity and appearance, we suggest avoiding any contact with sunscreen and to always wash hands after applying sunscreen before using our water bottles. Should contact occur, wash the water bottle thoroughly using soap, cool water and wipe dry with a soft cloth immediately.
Forgot username and/or password - Click here, enter your email address and click "change password." An email will be sent to the address you entered, containing a link to change your password.
Order status and tracking - There are a couple ways to check the status of online orders:
- After placing an order, you will receive an order confirmation email. When that order has shipped, you will receive a shipping confirmation email. This email will include a link to track your package. Simply click on the link to receive the estimated delivery date.
- Log into your account to see your most recent orders. Click on an order to access its tracking code. This feature is not available if you checkout as a guest.
Within the United States we offer free shipping, always! Single water bottles will ship via USPS First Class mail. Multiple water bottle orders will ship either by USPS Priority Mail or UPS Ground. Our custom water bottles generally are delivered within 5 days. We also offer an expedited shipping option if you prefer, for an additional charge. We gladly accept orders for shipment outside the United States, however due to certain restrictions and additional shipping charges, these orders should be placed by email.
Lively Bottle will replace water bottles which we confirm by visual inspection to have defects in material or workmanship. Items damaged due to normal wear and tear, such as fading or scratching, improper care, or abuse will not be replaced. After authorization by customer service, just pack your water bottle and replacement request form in a box or padded envelope addressed to Lively Bottle, 245 W Roosevelt Rd # 54, West Chicago, IL 60185. Allow approximately 2 weeks for your new items to arrive. Personalized items are non-refundable.
For sales information call us toll free at 855.457.LIVELY (855.457.5483) or send an email.
CORPORATE GIFTS - A UNIQUE GIFT IDEA!
Hosting an upcoming event? Want to show your employees appreciation that will last a lifetime? Lively Bottles make the perfect gift for virtually every occasion. American-made Lively Bottle customized and personalized water bottles are available in many design options. Or supply us with your own corporate logo or design and we'll take care of the rest. If you’d like to personalize bottles for each of your employees or customers, we can help you with that, too. You can put your stamp on this our quality product knowing that your employees or customers will enjoy a daily reminder of your business.
Lively Bottles are ideal for:
- Customer appreciation gifts
- Employee awards and rewards
- Tournaments and sponsorship opportunities
- Special events
- Commemorative occasions
- Sales incentive programs
- Fundraising campaigns
- Holiday gift-giving and more
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SSL - Secure shopping: Our web site utilizes Secure Sockets Layer (SSL), the standard security technology for creating an encrypted link between a web server and a browser, to ensure that all data passed between the web server and browser remains private. SSL is used by millions of websites in the protection of their online transactions with their customers.
REPORT A PROBLEM
If you have any questions or concerns, please contact Lively Bottle Customer Service.